Your privacy matters to us. This page explains exactly what personal data GCash Casino collects from Filipino players, how we use it, and the rights you hold under Philippine data privacy law.
Last updated: June 2025 | Applies to all registered players in the Philippines
This Privacy Policy applies to all users of the GCash Casino platform, including visitors and registered players located in the Philippines.
When you register and use GCash Casino, we collect certain personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and GCash wallet details used for deposits and withdrawals. We also collect a government-issued ID for identity verification purposes, as required under Philippine anti-money laundering guidelines. During gameplay, we automatically record session data such as login timestamps, device type, IP address, and game activity logs. This information helps us maintain account security, detect suspicious activity, and deliver a personalised experience for every Filipino player on our platform.
The personal data we collect is used primarily to create and manage your GCash Casino account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with local regulatory requirements. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Game activity data is analysed to improve platform performance, personalise game recommendations, and identify any patterns that may indicate problem gambling so we can offer timely support. We do not sell, rent, or trade your personal information to third-party advertisers or marketing companies. All data processing activities are carried out in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines.
GCash Casino uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your mobile device or browser. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device to improve your experience on future visits. We do not use third-party advertising cookies or cross-site tracking technologies that share your data with external ad networks. You can manage or disable cookies through your browser settings at any time, though doing so may affect certain features of the platform. By continuing to use GCash Casino after being informed of our cookie practices, you consent to their use as described in this policy.
We may share your personal information with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers. All such partners are contractually obligated to handle your data securely and only for the specific purposes we have authorised. We may also disclose your information to Philippine government authorities, regulatory bodies, or law enforcement agencies when required by law or when necessary to prevent fraud and protect the integrity of our platform. We will never share your data with unrelated third parties for their own commercial purposes without your explicit consent. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance.
GCash Casino retains your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements. Game logs and session data may be retained for a shorter period unless they are relevant to an ongoing investigation or dispute. When your data is no longer required, we securely delete or anonymise it so that it can no longer be linked to you. You may request the deletion of your account and associated data by contacting our support team, subject to any legal retention obligations that apply.
We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive information such as payment details is handled through certified payment gateways. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. We conduct regular security assessments and keep our systems updated to address emerging threats. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with the Data Privacy Act of 2012.
As a Filipino player and data subject under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, and to access a copy of the information we hold about you. You may request corrections to any inaccurate or incomplete data, and in certain circumstances you may request that we erase your personal information from our records. You also have the right to object to or restrict certain types of data processing, and to lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated. To exercise any of these rights, please contact our data protection team at [email protected] and we will respond within the timeframe required by law. We are committed to upholding your privacy rights and will handle all requests with care and transparency.
GCash Casino may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will notify registered players via email or through a prominent notice on the platform before the changes take effect. The updated policy will always be accessible on this page with a revised effective date at the top. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of GCash Casino after any changes have been published constitutes your acceptance of the updated Privacy Policy.
Key commitments we make to every player in the Philippines.
All payment and account data is protected with secure encryption protocols on every transaction.
We never sell or rent your personal information to advertisers or unrelated third parties.
Our practices align with the Philippine Data Privacy Act of 2012 and NPC guidelines.
Access, correct, or request deletion of your data at any time by contacting our support team.
Our support team is ready to help with any data privacy concerns. You can also visit our FAQ page for quick answers about your account and data rights.